Privacy Policy

Effective Date: July 5, 2026  |  Last Updated: July 5, 2026

1. Introduction and Our Commitment to Privacy

Welcome to Wings Over. We are a food service business operating in the United States, and we are deeply committed to protecting the privacy and personal information of every individual who interacts with our brand, website, and services. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the CAN-SPAM Act.

By accessing or using our website located at cafewingsover.click, placing a food order, creating an account, subscribing to our marketing communications, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.

We recognize that trust is fundamental to the relationship between a food business and its customers. When you order from Wings Over, you share personal details with us — and we take that responsibility seriously. This policy is intended to be transparent, comprehensive, and easy to understand so that you always know exactly how your information is handled.

Wings Over may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on our website or sending you an email notification where applicable. We encourage you to review this page periodically to stay informed.

2. Business Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact us using the following details:

3. Information We Collect

Wings Over collects personal information through several means: directly from you when you provide it voluntarily, automatically when you use our website, and from third-party sources. Below is a detailed breakdown of the categories of information we collect.

3.1 Personal Information You Provide Directly

When you interact with Wings Over — whether placing an order, registering an account, contacting us, or signing up for our newsletter — you may provide us with the following categories of personal information:

• Identity Information: Full name, username, or display name.
• Contact Information: Email address, phone number, mailing address, and delivery address.
• Order and Transaction Information: Details about the food items you order, order history, special instructions, dietary preferences, and allergen disclosures.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information required to process payments. Note: We do not store full payment card details on our servers; this data is processed by our secure, PCI-DSS compliant third-party payment processors.
• Account Credentials: Usernames and encrypted passwords if you choose to create an account with us.
• Communications: Messages, feedback, reviews, complaints, or inquiries you send us via email, contact forms, or other channels.
• Marketing Preferences: Your choices regarding receiving promotional emails, SMS messages, and other marketing communications from us.

3.2 Information Collected Automatically

When you visit our website at cafewingsover.click, our systems automatically collect certain technical and usage data, including:

• Device Information: Type of device, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access times and dates, pages viewed, time spent on pages, referring URLs, and clickstream data.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location unless you explicitly grant permission.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies. Please see Section 10 (Cookie Usage) for further details.
• Session Information: Information about your browsing session, including pages visited, items added to cart, and navigation patterns within our website.

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, fraud alerts, and payment verification data from processors such as Stripe, PayPal, or Square.
• Delivery Partners: Order fulfillment and delivery status updates from third-party delivery platforms.
• Analytics Providers: Aggregated behavioral and demographic data from analytics platforms such as Google Analytics.
• Advertising Networks: Information used to personalize ads and track advertising effectiveness.
• Social Media Platforms: If you interact with our social media pages or use social login functionality, we may receive profile information from platforms such as Facebook, Instagram, or Google.

4. How We Use Your Information

Wings Over uses the personal information we collect for specific, legitimate, and disclosed purposes. We do not use your data in ways that are incompatible with the purposes described below.

4.1 Service Provision and Order Fulfillment

The primary reason we collect your information is to process and fulfill your food orders, including:

• Processing your online orders and payments.
• Coordinating delivery or pickup of your food.
• Sending order confirmations, receipts, and status updates via email or SMS.
• Managing your account if you have registered on our platform.
• Addressing dietary requirements, allergens, or special food preparation requests.
• Providing customer support and resolving disputes or complaints.

4.2 Analytics and Service Improvement

We use usage and behavioral data to understand how customers interact with our website and services, enabling us to:

• Analyze website traffic patterns and identify popular menu items.
• Improve the functionality, design, and performance of our website.
• Identify and fix technical errors or security vulnerabilities.
• Conduct internal research and development to enhance our food offerings and customer experience.
• Generate aggregated, anonymized reports for business planning purposes.

4.3 Marketing and Promotional Communications

With your consent, or where permitted by applicable law, we may use your contact information to:

• Send promotional emails about new menu items, special deals, loyalty rewards, and seasonal offers.
• Send SMS or push notifications about limited-time promotions (where you have opted in).
• Personalize marketing content based on your order history and preferences.
• Retarget you with relevant advertisements on third-party platforms like Facebook or Google.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying "STOP" to any SMS message, or contacting us at [email protected].

4.4 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations.
• To respond to lawful requests from law enforcement or government authorities.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraud, abuse, or other illegal activity.
• To protect the rights, property, and safety of Wings Over, our customers, and the public.

5. Legal Basis for Processing Your Data

Although the United States does not have a single comprehensive federal privacy law equivalent to the EU's GDPR, Wings Over bases its data processing activities on the following recognized legal grounds:

• Contractual Necessity: Processing required to fulfill your order or provide our services.
• Legitimate Business Interests: Analytics, fraud prevention, and improving our services, provided these interests do not override your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: For marketing communications, cookies, and any processing activities where we explicitly ask for your agreement.

6. Sharing Your Information with Third Parties

Wings Over does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, we do share your data in certain limited circumstances as described below.

6.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to handle your data securely and only for the specified purposes. Categories of service providers include:

• Payment Processors: To securely handle financial transactions.
• Delivery Services: Third-party couriers or delivery platforms used to fulfill food orders.
• Cloud Hosting Providers: Companies that host our website and store data securely.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Analytics Providers: Services like Google Analytics that help us understand website usage.
• Customer Support Tools: Platforms used to manage customer inquiries and ticket systems.
• Advertising Networks: Platforms used to display targeted advertising on the web.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in response to valid legal processes, including:

• Compliance with court orders, subpoenas, or legal proceedings.
• Requests from government agencies, regulatory bodies, or law enforcement.
• Situations where disclosure is necessary to protect our legal rights or those of others.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or bankruptcy involving Wings Over, your personal information may be transferred to a successor entity. We will notify you via email or a prominent website notice if such a transfer occurs and will describe any changes to this Privacy Policy.

6.4 With Your Consent

We may share your information with additional third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or partner program.

7. Data Security Measures

Wings Over takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Encrypted Storage: Sensitive data, including passwords, is stored using strong cryptographic hashing algorithms.
• Firewall Protection: Our servers are protected by robust firewalls and intrusion detection systems.
• Access Controls: We implement role-based access controls, ensuring that only authorized personnel can access sensitive customer data.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential weaknesses.

7.2 Administrative Safeguards

• Staff training on data privacy and security best practices.
• Strict internal policies governing access to and handling of personal data.
• Data access limited to employees and contractors who require it to perform their job functions.
• Incident response procedures to address and report data breaches in a timely manner.

7.3 Limitations of Security

While we strive to protect your personal information using commercially reasonable methods, no security system is impenetrable. We cannot guarantee the absolute security of your data transmitted over the Internet. In the event of a data breach that affects your rights or interests, we will notify you in accordance with applicable state and federal breach notification laws, including relevant state data breach notification statutes.

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wings Over respects and honors these rights to the fullest extent required by applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Wings Over does not sell personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive personal information to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

8.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, Wings Over voluntarily extends the following rights to all users:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we update or correct inaccurate information.
• Right to Deletion: Request the deletion of your personal data, subject to applicable legal retention obligations.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Withdraw Consent: Withdraw previously given consent for marketing communications or non-essential data processing at any time.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: cafewingsover.click

We will respond to verifiable requests within 45 days as required under the CCPA/CPRA. If we require additional time, we will notify you within the initial 45-day period. We may need to verify your identity before processing your request to protect your information and prevent fraudulent requests.

9. Data Retention

Wings Over retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required, we securely delete, anonymize, or archive it in accordance with our internal data retention schedule and applicable law.

10. Cookie Usage and Tracking Technologies

Our website at cafewingsover.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. A cookie is a small text file placed on your device by a website server.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including maintaining your shopping cart and session state. These cannot be disabled without affecting core functionality.
• Analytics Cookies: Used to track how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language, location, and previously viewed menu items.
• Marketing and Advertising Cookies: Used to track your activity across websites and deliver targeted advertising relevant to your interests.

10.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website, including your ability to place orders.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at cafewingsover.click.

11. Children's Privacy

Wings Over's website and online ordering services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without verified parental consent.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us without your consent, please contact us immediately at [email protected]. We will investigate and, where confirmed, promptly delete such information from our systems.

We do not build user profiles of children, market food products to children without parental consent, or use children's data for behavioral advertising purposes.

12. International Data Transfers

Wings Over is a United States-based food business, and our primary data processing activities occur within the United States. However, some of the third-party service providers we use — including cloud hosting providers, analytics platforms, and marketing tools — may process data in other countries.

If your personal information is transferred outside the United States, we take steps to ensure that appropriate safeguards are in place, including:

• Selecting third-party providers that maintain data protection practices consistent with applicable U.S. standards.
• Ensuring data transfer agreements or standard contractual provisions are in place where required.
• Assessing the data protection frameworks and legal environments of recipient countries before transferring data.

By using our website and services from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your home country.

13. Third-Party Links and External Websites

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Wings Over. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices, content, or security of any third-party websites. We strongly encourage you to review the privacy policy of every website you visit before providing any personal information.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites. As of the effective date of this Privacy Policy, there is no universally accepted standard for how to respond to DNT signals. Our website does not currently alter its data collection or use practices in response to DNT signals. However, you may manage your tracking preferences through your cookie settings as described in Section 10.

15. California-Specific Disclosures

In addition to the rights described in Section 8, California residents are entitled to the following disclosures under the CCPA/CPRA and California Civil Code Section 1798.83 (Shine the Light Law):

15.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email, IP address, phone number)
• Commercial information (order history, purchasing records)
• Internet or electronic network activity (browsing behavior on our website)
• Geolocation data (approximate location via IP address)
• Inferences drawn from other categories to create a customer profile

15.2 Shine the Light Disclosures

California residents may request a list of third parties to whom we have disclosed personal information for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

15.3 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. Authorized agents must provide written authorization from the California resident and may be required to verify their identity. Contact us at [email protected] for instructions on submitting authorized agent requests.

16. How to File a Privacy Complaint

If you believe that Wings Over has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the matter directly.

16.1 Contact Us Directly

Send a detailed written complaint to our privacy team:

• Email: [email protected]
• Subject Line: "Privacy Complaint – [Your Name]"

We will acknowledge receipt of your complaint within 5 business days and work toward a resolution within 30 days.

16.2 Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority:

17. Changes to This Privacy Policy

Wings Over reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes, we will:

• Post the revised policy on our website with a new "Last Updated" date.
• Send an email notification to registered users where the changes are significant.
• Display a prominent banner or notification on our website for a reasonable period following the update.

Your continued use of our website or services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, please discontinue use of our services and contact us to request deletion of your personal information.

18. Glossary of Key Terms

19. Contact Us

For any privacy-related questions, requests, or concerns, please do not hesitate to reach out to the Wings Over privacy team. We are committed to responding promptly and transparently to all privacy inquiries.

This Privacy Policy was last reviewed and updated on July 5, 2026. Wings Over is committed to maintaining the highest standards of data privacy and consumer trust in all of our business operations.